Return Policy

Exchanges and returns must be received by KERACELL, Inc. within thirty (30) days of the original order date.

What we accept

We accept unused portions of a product for refund or exchange. If a formula is not right for you, you do not have to finish it before returning it — tell us within the thirty-day window and send back what remains.

Before you send anything back

Every return needs a Return Authorization Request Number. Email info@keracell.com with your order number and what you would like to return, and we will issue the number and send you a prepaid return label. Returns received without an authorization number cannot be processed.

Damaged or incorrect shipments

If your order arrives damaged, or is not what you ordered, report it to info@keracell.com within seven (7) days of delivery. Photographs of the packaging and the product help us resolve it quickly. We replace damaged and incorrect items at our cost.

Refunds

Once your return reaches us and is inspected, your refund is issued to the original payment method. Depending on your bank or card issuer, it can take a few additional business days to appear on your statement. Exchanges ship as soon as the return is received.

Where this policy applies

This policy covers purchases made directly from KERACELL — on keracell.com, by phone, or by email. Products bought from a retail partner, salon, medical practice or distributor are covered by that seller's own return policy; please contact them directly.

Subscriptions

KERACELL VIP subscription orders follow the same thirty-day window, measured from each individual order date. You can pause, skip, or cancel a subscription at any time from your account, or by emailing us.

Questions

Email info@keracell.com or call (714) 477-6933.
KERACELL, Inc., 2618 San Miguel Drive, Suite 1304, Newport Beach, CA 92660